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Home / Product Care

Product Care

Sustainability requires care.

 

To get the best life out of your GENERICS Urban Apothecary product, we recommend following our comprehensive product care guidelines. Read our step by step guides for how to use our refillable candle, room diffuser, room spray, car diffuser aromatherapy oil droppers, perfume oil, EDP perfume.

LIGHTING A WOOD WICK CANDLE

For a full listing on refill services, please see the 'Half Price Refills' page.

WHY WOOD WICK CANDLES?

GENERICS refillable vegan candles are wicked with a natural crackling wood wick centre. They give off a raw natural illumination when lit, complemented by the sound of a crackling wood fire. Grown from native sappy fruit trees in the USA, these double ply wood wicks are grown in sustainable plantations and sourced from FSC-certified mills (Forest Stewardship Council), ensuring responsible global practice. For each 100 wood wicks sourced from these mills, a tree is planted by local rural communities as part of an ongoing sustainability program, so when you take home a GENERICS candle, know you are consuming responsibly.

To best enjoy a wood wick candle, one must learn the ‘Art of lighting a wood wick’.

WHAT MAKES THEM BURN?

Our wood wicks have a crackling effect in its natural state. To further assist in the burning process, our wicks are then, double primed in a natural soy wax for a minimum of 2 hours before being set into the candle vessel. As wood wicks are made of a natural fibre, you may find variances in the wood grain that can affect the behaviour of your burn. It is important to be patient and work through any stubborn grain that has naturally occurred and be mindful of any environmental factors whilst burning.

HOW TO LIGHT YOUR WOOD WICK

We recommend practicing the following lighting tips:
Before you start, ensure there is no charcoal on your wick and have at least 8 mm of fresh cut wood above the wax. Check your wood wick is well oiled. If your wick is wet or moist from the winter cold, it will need to be air-dried. If it’s dry, you will need to rub some wax onto it.

To light your candle begin by tilting it on a 45 degree angle and leave your flame on the wick for a solid 15 seconds, allowing the wick's flame to pull up the wax. Set the candle back down and use your hands to cup over the rim of the vessel, which will push the flame down into the wax. This technique will force the flame through any stubborn grain and create a more stable light. Once you get it going, you may start to hear the wick ‘crackle’ – this is a good sign that its lighting! If it smoulders out, don’t worry – just keep lighting and repeat the motion. You may need to repeat this a few times until it picks up its own rhythm.

Burn your candle for at least 2 hours or until the melt pool has reached the edges. When you are finished with your burn session, blow out your wick and remove any charcoal, ensuring you leave at least 8 mm for the next burn. Store your candle away from direct sunlight, dust, air conditioning and heater to keep your wood wick stable.

Once you master the art of wood wick flames, the results are worth it. If you have any ongoing issues, please feel free to contact us using the form below or visiting any of our stores.

HOW TO MAXIMISE BURN TIME

Our candle burn times are marked as 'Up to' and are an ESTIMATION which may fluctuate slightly between burns. Although minor, this is due to many factors, including the fact that our candles are hand produced using natural components. To maximise burn time, please read below:

- Wick type-

Wood wicks may have natural grain consistencies such which can reduce or increase burn quality. We use a 20mm booster wick to manage burn balances, please use cupping technique as above to assist when you come across grains in your wood needing extra boost.

- Environmental surroundings -

Candles may burn faster due to humidity and warmth of wax. Ie. Summer time causes wax to be softer and burn faster vs winter burns. Warm environments ie heaters, windows open will cause flames to burn faster etc. 

- Frequency of & length burn -

Regular burns causes wax to remain soft and burn through faster vs cold rested wax. This is because the surface of your wax is pre-penetrated with heat.  

- Length of candle wick -

Untrimmed or longer wicks burn much faster. Please follow trimming guidelines.  

-Number of wicks burning per session-

More wicks = higher temperature resulting in reduced burn time. 

- Storage and maintenance -

Store in cool and dry place. Moist conditions can mould up & dampen wicks reducing in lighting issues and slower inconsistent burns. Unprotected candle wicks can also dry out (please re-oil) or dust up (re trim ). We recommend using a candle lid to protect your candle when not in use.

 

Please refer to our individual PRODUCT CARE against your candle type / size for recommendations on how to best manage your candle to maximise your burn time.

 

 

REFILLABLE GLASS CANDLES

INGREDIENTS: 100% Non-gmo Soy bean wax , Essential Oil, Fragrance Oil, Wood / Cotton wick.

MATERIAL : 100% Pressed glass vessel with painted interior / Silicone lined lid

Failure to follow instructions could result in fire, hazard or injury. Place the candle on a stable, heat resistant surface and rest on a candle coaster for added protection. Burn for up to 4 hour intervals per time, allowing the vessel to cool down between burns. Do not allow candle to extinguish on its own and always leave a 5mm layer of wax at the base of the vessel to avoid overheating. Avoid exposure to drafts. Never move a lit candle, never leave a burning candle unattended and always keep out of reach of pets and children. Always store candle in a dry place and below 30 degrees celsius. The hourly burn rates are estimates are based on wax volume and may be affected by environmental factors. Hand poured in Perth, Australia.

*** IMPORTANT ***
Please note, candle burn times are an estimation and may fluctuate between burns. This is due to many factors, including the fact that the candles are hand produced using natural components (soy and wood may have consistencies), environmental surroundings during burn, storage and maintenance which are beyond our strict control. Please refer to our product care for recommendations on how to best manage your candle.

 

REFILLABLE GLASS LE GRAND CANDLES

Our new Le Grands may be burned using 1, 2 or 3 cotton wicks depending on the size of the room and aroma strength required.

Please note, using 3 wicks simultaneously along with very frequent and or longer burn times than recommended will create soft wax and reduce the estimated burn time. Soft wax is a result of frequent burns or warmer environments and may cause your Le grand to burn through faster.

We recommend trimming your wicks down to 6 mm to ensure lighting is controlled. Burn for a maximum of 3 hours and allow your candle to cool completely between burns to achieve its maximum life.  

Le Grands are suitable for medium to large rooms.

*** We recommend starting with 2 or 3 wicks and reducing to 1-2 wicks once a full melt pool is achieved, to maximise illumination time. ***

 

REFILLABLE GLASS ROOM DIFFUSER

 

 

CAUTION: DO NOT CONSUME

INGREDIENTS: Essential Oil, Fragrance Oil, Dried Natural Botanicals. MATERIAL: Glass flask with cork lid 

Failure to follow these instructions could result in fire, hazard or injury.
Place the Botanical Room Diffuser on a stable, non-slip surface, away from direct sunlight and fire. Avoid exposure to drafts, skin and porous containers or surfaces. Always keep out of reach of pets and children. If consumed, contact a doctor immediately. Always store Botanical Room Diffuser in a cool, dry place below 30°C.
Hand poured in Perth, Western Australia.

Your GENERICS Room Diffuser is ready for refill once the liquid has completely evaporated or is no longer releasing aroma. Please dispose of any remaining liquid in your Room Diffuser safely and according to your local waste regulations.

Botanical flowers should be disposed into the bin. You do not need to rinse the glass out, but you may wish to if you are planning on ordering a different scent under your next refill service. Once the vessel is dry of any water, place the cork seal in and bring in for refill.


REFILLABLE GLASS CAR DIFFUSER

CAUTION: DO NOT CONSUME.

*** STORE DEVICE & OIL BELOW 30 DEG CELCIUS. REMOVE FROM HOT CAR & STORE OUT OF DIRECT SUNLIGHT/HEAT.*** 

INGREDIENTS: Essential Oil and/or Fragrance Oil. 

MATERIALS: Glass Vial with screw lid / screw Casing + separate Refillable Oil Dropper


HOW TO USE

    1. Check the packaging includes all components of the device have no damages or cracks are present.
    2. To assemble the device, simply remove the black cap off the car diffuser vial. Apply 10-15 drops of scented oil into this vial. Insert the Car diffuser filter stick into the bottle and allow the filter to rest into the base of the bottle , absorbing the oil up to the top of the stem.
    3. Twist the upright Car Diffuser vial with filter stick up into the casing until secure. Wipe off any drips with rubbing alcohol, ensuring the Car Diffuser device is dry from excess oil, positioned upright and is free of cracks in the glass, rubber seal or casing.
    4. Attach the Car Diffuser device securely over your air vent by lining up the back clip prongs over a vent slat. If your air vents are vertical, you can rotate the clip located on the back of the casing. ( Simply pull the clip downwards out of the casing cavity, rotate and reinsert).
    5. Once attached, your Car Diffuser Device will slowly emit fragrance depending on the climate. The warmer or wind exposed your device is, the faster the aroma will diffuse and require topping up. This life span can be anywhere from 1-2 weeks per scent application. Your oil dropper vial should provide you several applications, if used correctly. The more drops, the stronger the scent, with a maximum of 15 drops per application.
    6. You will notice your Car diffuser scent will smell faint over time. This indicates the scent has evaporated. This will be your sign to re-apply your oil. Simply unwind the car diffuser casing, remove the filter stick and re-apply 10-15 drops of oil into the vial, essentially repeating step 2.
    7. To refill an empty oil dropper, please return to our store for refilling. We recommend purchasing a new, fresh filter stick if you notice wear and tear or for every new scent / 10 ml refill top up at your nearest GENERICS store.
    8.  IMPORTANT*** Do not apply more than 15 drops of scented oil per time, please allow the filter to dry out over time before reapplying. The Filter stick should not be overly saturated, dripping or soaking in a pool of oil, as this can cause hazards. If you find over this saturating, please use paper towel to apply pressure and soak off excess oil before step 3.

               

               

              REFILLABLE CAR DIFFUSER DEVICE CARE

              CAUTION: DO NOT CONSUME. KEEP OUT OF REACH OF CHILDREN & PETS.

               

              • Failure to follow these instructions could result in fire, hazard or injury.
              • Ensure your Refillable Car Diffuser Device is in secure, upright position when attached to air vents.
              • When not in use store the Car Diffuser Device and any oils with caps secured in a stable environment, out of direct sunlight in a cool, dry place below 30°C. It is important to note that oil may naturally expand in heat and in pressurised environments. To reduce risk of spillage, we recommend removing diffuser from car when not in use. Do not leave Car Diffuser or oils in hot car over prolonged periods of time. 
              • As fragrance and essential oils are highly concentrated, please avoid exposure to direct heat, skin and porous containers or surfaces. If spillage occurs, wipe up oils immediately with rubbing alcohol to ensure the oil is thoroughly cleaned away. If any oil is not cleaned thoroughly, this can cause permanent damage to surfaces or cause irritation to skin.
              • Due to selected natural ingredients in our Botanical Car Diffusers, you may notice discolouring or alterations in texture over time, however, are still safe to use. 
              • Always keep out of reach of pets and children. Do not consume. If consumed, contact a doctor immediately.
              • When car diffuser device is not in use whether empty or with used filter, please recap the glass vial with lid for added safety. Failure to secure cap on glass vial can cause hazards or spillage.
              • If you are asthmatic, pregnant or suffer from allergies or respiratory conditions, please be mindful when using our sensory products.

                 

                 

                REFILLABLE GLASS AROMATHERAPY  DROPPERS 

                *** CAUTION ***

                CONTENTS IS NOT EDIBLE /FOOD GRADE - DO NOT CONSUME.

                KEEP OUT OF REACH OF CHILDREN & PETS. 

                Components: Glass Vial, Rubber Dropper with glass pippette w/ oil

                Capacity Range: 10-20 ml Net

                Ingredients : Natural Essential, Fragrance and / or Plant Extracts

                • Failure to follow these instructions could result in fire, hazard or personal injury.
                • These highly concentrated oils are not recommended to be applied direct to skin, hair or body. Please see how to use instructions for specific application ( Car Diffuser or Aroma Diffuser devices ). If contact is made to the skin or eyes it may cause irritation. Please wash off with water immediately. 
                • Avoid direct exposure to heat and porous containers or surfaces . Keep oils screwed tightly and stored in glass containers provided. If exposed to porous surface, can cause damage. We advise to wipe immediately with rubbing alcohol. 
                • Due to selected natural ingredients of our fragrance oils you may notice discolouring or alterations in texture over time, however, are still safe to use. Store out of direct sunlight in a cool, dry place below 30°C.
                • If you are asthmatic, pregnant or suffer from allergies or respiratory conditions, please be mindful when using our sensory products.
                • If consumed accidentally, please seek immediate medical advice.

                REFILLABLE GLASS PERFUME OIL

                INGREDIENTS: Botanical essential oil, coconut oil, dried botanicals.
                MATERIAL: Glass vial with roller ball applicator, screw lid
                 
                CAUTION: Do not consume.
                Always do a patch test on your skin before primary use. If irritation occurs, please discontinue use.  
                • Apply oil by rolling the ball across your pulse points onto your skin. Rub the skin's surface to stimulate the oil. Reapply every 1-2 hours as desired.
                • Natural oils release aroma for affectively on warmer, moist skin. We recommend applying on exfoliated skin after hot shower or pulse points. Can also be used as hair perfume.
                • Keep out of direct sunlight or hot conditions. Dispose after 12 months of opening for freshness. 
                • Your  GENERICS Essential Oil is ready for refill once the liquid has been used to completion. Do not clean with water if refilling. Return the vial with the dropper lid for refill.

                HOW TO CLEAN YOUR GLASS FOR REFILLS

                Your GENERICS Candles are ready for refill once the wax level reaches the metal wick holder/ 5mm above the surface of the bottom of glass. Additionally for oils - when your fragrance oil or spray scent has evaporated from its bottle , it can be cleaned ready for refilling.

                The most effective way to CLEAN YOUR CANDLE vessel is to create a hot water bath using  kettle of hot water. Place your candle vessel into a plugged kitchen sink & pour the hot water the candle. The heat will warm the vessel and any residual soy wax will liquify & melt down from the vessel wall.

                Once the wax inside has all melted, pick up the glass using oven mitts,  pour the melted wax into the bin. Do not pour this wax residue down the drain as it may solidify and block the sink. Allow the glass to cool slightly, use a paper towel to wipe away any remaining wax residue. Gently twist the metal wick holder to remove it and pull off the adhesive wick sticker

                Please dispose of the wax, wick holder and any paper towel used according to your local waste regulations.
                CAUTION:
                Do not place your candle in the dishwasher, freezer or microwave in attempt to clean your vessel. Always follow fire safety.

                To CLEAN YOUR LIQUID based content such as ROOM DIFFUSERS, ROOM SPRAYS & PERFUME ROLLERBALLS , please dispose liquids & botanicals according to your local waste regulations. Wash thoroughly with warm soapy water and allow glass to dry. 

                CLEANING FEE

                Any uncleaned candle glass will incur a $10 cleaning fee. Please allow up to 7 days for refills, subject to availability of blends and production schedules. See REFILL SERVICE for full price list.

                ARE YOUR PRODUCTS VEGAN?

                Our GENERICS Urban Apothecary brand line does not use materials or ingredients derived from animals, is not tested on animals and therefore vegan friendly. We use plant based derivatives to produce our house range of fresh refillable candles, room diffusers, room sprays, EDP, roller ball perfume oil and aromatherapy oil droppers.

                 All ingredients are listed on the product or online for your health and safety.

                If you have any questions regarding products, please reach out to us by completing the contact form below.

                  

                If you would like to learn more about our products or services, please reach out by sending an enquiry using our contact form below or visit our retail stores.