To ensure the longevity and performance of your GENERICS Urban Apothecary product, we recommend following our product care guidelines.
CANDLES
Wood Wick
A natural crackling wood wick creates a soft, ambient glow with the subtle sound of a fire. Sustainably sourced and designed for a slower, more intentional burn.
How to Use
LIGHT
Hold vessel at 45 degree angle and hold flame for 10-15 seconds.
CUP
Surround the light by cupping your hands close to the flame, to assist in even distribution of the flame across your wick and encourage stability.
BURN
Burn until wax melts edge-to-edge before blowing out. This reduces tunnelling. Burn in 2–4 hour intervals.
TRIM
To maintain a slower, clean burn, after 2 hours of continuous burning, remove any charcoal off the top of the wick and and trim down to ~8mm, relighting on a fresh cut clean piece of wood. Repeat lighting method.
CLEAN
Remove excess wax and wick by submerging glass into a hot water plugged basin. As the glass vessels warm, the wax will melt, lift - use dry cloth to remove and pull out wick. Dispose of all wax residue in bin.
Important note: Do not wash melted wax down drain as this can cause clogging.
REFILL
For refilling, clean vessel as above and remove any labels if requesting relabelling.
STORAGE
Avoid drafts, heat, and direct sunlight. Store in a cool, dry place with lid on to shield from frosting and maintain fragrance.
Candle vessel Cleaning
SEE ABOVE
All other Glassware Care
Wash with warm soapy water and allow to dry before refill.
Remove any labels if needing new labels
Remove any residual botanicals
Refill turnaround: approximately 7 days.
Visit our REFILL SERVICE for pricelist.
LE GRAND CANDLES
Designed for larger spaces.
Burn with 1–2 wicks depending on intensity
Start with multiple wicks, reduce once melt pool forms
Trim to 6mm
Burn up to 3 hours per session
Clean and refill
DIFFUSERS
Room Diffuser
A continuous, low-maintenance fragrance.
Place on stable surface
Keep away from heat and sunlight
Refillable once liquid is depleted or lost fragrance
Clean and refill
Car Diffuser
Controlled scent diffusion for small spaces.
Add 10–15 drops of oil
Attach to air vent
Adjust intensity via airflow
Wipe all oil from outer surfaces with cloth
Avoid over-saturation of filter
Dropper is refillable. Components are replaceable individually
Clean and refill
Store dropper below 25°C and away from direct sunlight.
FRAGRANCE
Eau de Parfum
Layered compositions designed for depth and longevity.
Pre-test on small patch of skin. Discontinue use if irritation occurs.
Spritz 1-2 pumps to the skin at least 20-30 cm from body
Reapply as desired
Store below 24°C
Refillable in-store.
Ingredients: Alcohol (sugar cane derived), Aqua, Natural Essential Oils, Parfum.
All formulations are plant-based and consciously developed.
Perfume Oil
A concentrated, skin-close natural oil blend.
Pre-test on small patch of skin. Discontinue use if irritation occurs.
Apply to pulse points
Best on warm, hydrated skin
Reapply as needed
Clean and refill
ROOM SPRAYS
Spray 2–3 pumps into the air, away from face and body
Reapply as desired to refresh your space
Avoid contact with skin, fabrics, and porous surfaces
Store upright in a cool, dry place below 25 C degrees
Keep away from direct sunlight and heat
SAFETY
Use all products with care.
Keep away from children, pets, heat, and flammable materials.
Do not ingest.
For further information on our products or services, please submit an enquiry via the contact form below or visit us in-store.