Save with LOW FLAT RATE SHIPPING Anywhere in Australia.---> $9.95 with ZERO minimum spend---> Get FREE SHIPPING when you spend $100 or more on any single online order. Limited Time. Click for t&cs. Save with LOW FLAT RATE SHIPPING Anywhere in Australia.---> $9.95 with ZERO minimum spend---> Get FREE SHIPPING when you spend $100 or more on any single online order. Limited Time. Click for t&cs.



IN STORE  |  Cash - Eftpos - Visa - Mastercard - GENERICS Gift Card

ONLINE  |  PayPal - Visa - Mastercard - GENERICS Gift Card 

Wholesale and bulk orders above $500 will attract a credit card fee of 1.5% 



Fast, easy, anywhere, anytime.

To place an order online, we will prompt you to include your full name, email, phone number and physical address for safe delivery.

This will help us create your GENERICS online client account, so you can log in anytime to view and track all your orders securely in one space.

Sign up to our newsletter or Join up as an Eco Rewards Member to exclusive member only offers when you shop.

Take advantage of our exclusive ONLINE ONLY SHIPPING RATES 



INSTORE & PHONE ORDERS  +61 424 729 089 

Arrange urgent or special orders instore / over the phone making use of exclusive offers.

You can arrange for gift wrapping with option to collect from Northbridge or request door to door delivery.

Shipping rates for instore / phone orders are based on location and pc amount, start from $15 Australia wide.  

SHOP VIA INSTAGRAM / FB  @genericseshop

Always on the go or want to get a live view?
Our products are now shoppable on Instagram. 
Tap the ‘bag’ icon on the corner of each post to highlight items available to shop. Tap the item tag to be directed to the IG shop / online store. 

If you have a query, utilise our online CHAT or DM us on Instagram  @genericseshop to request a live video / photo snaps of products on hand or to get a better view of the product in mind before purchasing.

Browse our feeds, tap on highlights and direct message us to prepare your order.

Once you've decided what you would like, we can process your order via phone or assist you with our online store.


Click + Collect


Order online ahead of the queue and we'll pack your goods ready for pick up. Select Click + Collect at the check out and we'll send you a notification via text when your order is ready for pick up.
Please show your notification / proof of ID upon pick up. 


GENERICS Urban Apothecary - Northbridge

282 William St Northbridge
Western Australia 6003
Ph: +61424 729 089
Monday          11am - 5pm
Tuesday          11am - 5 pm
Wednesday    11 am - 5 pm
Thursday        11 am - 5 pm
 Friday              11 am - 6 pm
Saturday         10.30 am - 6 pm
 Sunday            11 am - 5 pm

Closed on Public Holidays. 





 Domestic Shipping

Metro & Regional =  $9.95 flat rate
or Spend $100 or more = Free 
*Flammable goods - Standard- Rail Domestic Only. Allow (7-14 working days).

Metro & Regional = $ 25.00 flat rate
After dispatch please allow up to 7 business days for delivery to metro areas, and up to 10 business days for regional areas. We do not require you to be present to receive the goods, however a secure drop zone by your door should be made for any parcel drop off. All orders placed, require a physical address - sorry no PO Boxes.
* / ** Please note Atomiser products including EDP Perfume or volatile items such as alcohol based sanitiser must be sent via standard domestic service (rail only, no express or international) and this may affect delivery times.

International Shipping

Shipping is calculated at $80 per $150 spent.
    After dispatch please allow up to for 10 - 14 working days for international deliveries. International locations are deliverable via physical address only and must be signed on delivery.

    We ship to the following countries outside of Australia:
    Belgium, Brunei, Bulgaria, China, Cambodia, Canada, Denmark, France, Germany, Greece, Hong Kong, Indonesia, Italy, Japan, Korea, Malaysia, Netherlands, New Zealand, North America, Norway, Poland, Portugal, Russia, Singapore, Spain, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, and Vietnam.

    Don’t see your county on the list? Please contact us with your shipping address for a quote.

    Instore / Phone / Refill orders

    Standard Domestic Capital city (up to 2 pcs ) $15

    Standard Domestic Capital City (up to 4 pcs ) $25

    Standard Domestic Regional City ( up to 4 pcs ) $25

    Express Domestic Capital City (up to 4 pcs) $35

    For custom / bulk volume orders, please request separate quote.

    Dispatch Time

    Please allow 48 hours to dispatch your goods on all orders. Orders placed over the weekend or public holidays may be sent out the following Monday. Sale periods may have delayed dispatch.
    Fresh made items may take up to 7 working days for dispatch to allow for production schedules. We will be in touch with you as soon as possible to give you an accurate idea of when to expect your items. If you have any concerns please give us a call on +61 424 729 089.


    Tracking Your Order

    Once you have placed your order online, we recommend opting in to receive direct text updates as your order progresses. This can be selected on the order confirmation window, just after you have completed the payment processing step online. 
    By default we will send all order confirmations and updates directly to your email.
     Once goods are ready for dispatch, you will receive a live tracking number so you can view the transit status of your delivery order online. You will be able to access all order history details when you are logged in to your GENERICS online client account.

    Delivery Lead Times

    Please allow 4-10 working days for metro deliveries and 7-10 working days for regional deliveries within Australia.
    Your delivery will be made from Monday - Friday between 9am - 5pm local time.
    Should this date fall on a public holiday, a redelivery will be scheduled for the following working day.

    If your parcel was undeliverable or unclaimed under your address, it may be returned to our head office. In this case, please contact to rebook your order for a redelivery. In these instances, redelivery will be at your expense.

    We will do our best to ensure your parcel is dispatched on time. However, once your delivery is on its way, we take no liability for refunds due to delayed transit services, beyond our physical and practical control. If you have any concerns, please contact us directly.

    Transit Insurance

    Your delivery order includes insurance to the value of the products purchased on your tax invoice. If you require additional security for your delivery, please contact us within 24 hours of your order being placed to arrange additional options.
    Risk of delivery delay falls under responsibility of the shipping company upon dispatch. GENERICS will not be held liable for delays however will endeavour to do our best to follow up any issues promptly.

    Once the goods are formally delivered, we do not hold responsibility for any lost, stolen parcels, nor undelivered packages where the name or address you have submitted is incorrect. 

    GST and Customs Tax

    All products and shipping purchased through GENERICS are marked in AUD and include GST for Australian destinations only. International customers are responsible for paying local taxes / tariff / custom duties etc. when shipment enters their country.
    Please contact us if you have any other questions about your order.