TERMS OF REFILL SERVICE
Refill price list effective 1 March 2026.
All empty vessels need to be pre-cleaned for processing. This includes clear removal of residual wax, oil, botanicals and old labels if a new label is ordered.
Candle refill prices include one standard cotton wick per vessel.
Additional items and upgrade options will incur fees where suitable.Cleaning, glass/component replacement, or missing lid fees apply where required.
Refill service available to Eco Reward Members.
HOW TO CLEAN YOUR CANDLE GLASS
Wearing protective gloves, remove all wax and wick tabs by dry wipe or gentle scooping. Dispose of wax in the bin.
If replacing your label, soak and peel off existing label with a damp cloth.
Fill a plugged sink with hot (not boiling) water and immerse the glass for 10 minutes.
Rinse, polish, and allow to dry completely.
Bring your cleaned vessel in store for refilling.
SAFETY
Refilling of BYO glassware is at management discretion.
While we follow best practice pouring temperatures, heat-sensitive glassware may crack or break. We recommend refilling vessels previously used for candle burning.
Therefore for non-GENERICS glassware, we do not accept responsibility for breakage, inconsistencies, or replacement value.
POSTAL REFILLS
If you are unable to visit in store, contact us to arrange a custom postal refill.
Cleaned glassware must be posted to us, and return shipping will be arranged.
For further questions regarding refills, please complete the enquiry form below.
