Shipping

 

 

 

. NOW SHIPPING WORLDWIDE .

SECURE = DOOR TO DOOR  + TRACKING + INSURANCE + SIGNATURE ON DELIVERY 

 


DOMESTIC SHIPPING  [ Within Australia ]

SPEND < $100 AUD = $10 FLAT RATE SHIPPING 

SPEND + $100 AUD = FREE SHIPPING

 


INTERNATIONAL SHIPPING [ Outside Australia ] 

$ 80 AUD PER $150 AUD SPEND TO THESE DESTINATIONS

 

NEW ZEALAND

NORTH AMERICA 

CANADA

RUSSIA 

UAE

UNITED KINGDOM

 

EUROPE  

( SWITZERLAND / FRANCE / ITALY / GERMANY / NETHERLANDS / GREECE /  BELGIUM / BULGARIA /  NORWAY / POLAND / SPAIN / PORTUGAL / DENMARK ) 

 

ASIA- PACIFIC

 ( JAPAN / SINGAPORE / INDONESIA / MALAYSIA / HONG KONG/ CHINA/ THAILAND / VIETNAM / TAIWAN / KOREA / BRUNEI / CAMBODIA ) 

 

For all other destinations, please CONTACT US  for an assisted quotation.

 

 

 

DELIVERY TIMES

Once u have placed your order, please allow + 7 working days (Aust ) & +10 working days (International) once goods are dispatched.

We will email you a live tracking number when your goods are in transit so u can view the status of your delivery order online. The remaining order details are also stored in your MY ACCOUNTS section.

Your delivery will be made from Monday - Friday between 9am - 5pm local time.

Should this date fall on a public holiday, a re-delivery will be scheduled for the following working day.

We do not require u to be present to receive the goods, however a secure area by your door should be made for any parcel drop off. International locations are deliverable via physical address only and must be signed on delivery.

If your parcel was undeliverable or unclaimed under your address, it may be returned to our head office. In this case, please CONTACT US to re-book your order for a re-delivery - this will be at your expense.

 

 

TRANSIT INSURANCE

Your delivery order includes insurance to the value of the products purchased on your tax invoice.

If u require additional security for your delivery, please CONTACT US within 24hrs of your order being placed to arrange additional options.

Risk of delivery delay falls under responsibilty of the Shipping company upon dispatch. GENERICS will not be held liable for delays however will endeavour to do our best to follow up any issues promptly.

Once the goods are formally delivered, we do not hold responsibility for any lost, stolen parcels, nor undelivered packages to your name or where the address you have submitted is incorrect. 

 

 

  GST & CUSTOMS TAX

All products and shipping purchased through GENERICS are marked in AUD and include GST for Australian destinations only.  This is included on your tax invoice which is located in your MY ACCOUNTS section. Customer is responsible for paying local taxes when shipment enters their country. E.g Tarrif, customs duty etc.

 


 

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