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SERVICE

 

 


WHAT SERVICES DO WE OFFER?

 

 

CONTACTLESS PAYMENT OPTIONS

INSTORE  |       Eftpos  -  Visa  -  Mastercard 

ONLINE |    Paypal  -   Visa  - Mastercard

EMAIL |   Paypal  Direct Transfer  -  Direct Bank Transfer

PLEASE NOTE: DUE TO COVID19 OUTBREAK WE ARE CURRENTLY NOT ACCEPTING CASH PAYMENTS.

 

 

 

ORDER VIA PHONE - +61 424 729 089 

Pre-arrange orders over the phone from your home or office and make the most of PHONE or INSTORE offers.

Just call in, pay over the phone and we will pre-pack ready for pick up or home delivery.

 

 

 

 

ORDER VIA EMAIL -  info@genericseshop.com

Email us your order query. We can email your invoice for direct deposit transfer or paypal if you prefer not to give payment details on the phone.

 

 

 

 

ORDER VIA SOCIAL MEDIA

DM FROM INSTAGRAM OR FACEBOOK @genericseshop to see live video & photo snaps of products on hand.

Browse our feeds, tap on highlights and direct message or email us to prepare your order.

We can direct msg you live videos or photos so you can get a better view of the product in real time or as its being packed.

Once you've decided what you would like, we can process your order via phone or email and have it delivered out to you!

 

 

 

 

NEW! CLICK AND COLLECT

Order online ahead of the queue and we'll pack your goods ready for pick up.

NO SHIPPING FEES When you select CLICK and COLLECT at the check out and we'll send you a notification when your order is ready for pick up. Please show your notification/proof of ID to collect at front counter.

 

 

ORDER COLLECTION

GENERICS Urban Apothecary- Northbridge

282 William St Northbridge WA 6003

+61 424 729 089

INFO@GENERICSESHOP.COM

 

 

 

 

NEW !  CONTACTLESS HOME DELIVERY 

 

If you live within 25kms of the PERTH CBD area, phone in or order online from the comfort of your home and have it delivered within 48 hrs of dispatch, straight to your door, with zero contact.

Our contactless delivery process means, you'll receive a knock, a door bell ring by our driver and your order will be placed by your requested safety drop zone. A photo txt will be delivered as soon as your order has been completed.

 

 

Spend under $100 on an order = $15 CONTACTLESS DELIVERY FEE

Spend over $100 on an order = FREE CONTACTLESS DELIVERY

 

 

Simply call us direct to place a PHONE ORDER for CONTACTLESS HOME DELIVERY.

Physical adress with safety drop zone required. These are authority to leave if unattended.

Just leave us a msg at the check out what your safety drop zone instructions are. 

If we are unable to leave due to danger or inaccessabilty, item will be returned to store for collection or redelivery fee of $15 will be charged. 

 

 

 

 

GENERICS HALF PRICE REFILLS - EVERYDAY

GLASS CANDLES - DIFFUSER OILS - PERFUME OILS - SKINCARE - TEA BOTTLES

 


Clean out your Generics glass vessel and bring/post it to any Generics Perth location, for your Half Price Refill. You can either get the same scent or a choose a new scent for your vessel.

This offer is applicable to all Refillable Classic Glass, Refillable Zodiac Glass, Refillable Beaker Glass, and our Refillable Vegan Room Diffuser.

Please allow up to 7-14 days for refills, subject to availability of blends and production schedules.



GLASS REFILL PRICE LIST

CANDLE REFILL 60 HR* $ 20
CANDLE REFILL 80 HR * $ 25 
ROOM DIFFUSER REFILL 200 ML $ 25
TEA REFILL $ 15 LRG / $ 10 SML
PERFUME REFILL $ 15 - 20 ESSENTIAL  /  $20 -25 ABSOLUTES
SKINCARE REFILL STARTS FROM  $ 15 + 
WOOD WICK FEE $ 4
UNCLEANED GLASS FEE ** $10 
GLASS REPLACEMENT FEE ** $10
LID REPLACEMENT FEE ** $ 4 

* Includes standard cotton wick. Please add wood wick fee if required otherwise. ** If glass is not cleaned, is broken or lid missing, this fee will be applied.

 
HOW TO CLEAN YOUR REFILL GLASS


1. Create a mini hot water bath by boiling a kettle of hot water & pour into shallow baking tray or sink.
 
2. Immerse your empty glass into the hot water and allow the water level to rise 70% up the outer walls of the glass.
 
3. Wait 5 minutes.

4. Any residual candle wax will melt and fall to the base of the inner candle glass. Lift out the glass out of hot water bath and wipe out melted wax, ensuring you place the WAX IN THE BIN. Pull out the wick and wick holder base at this stage. Wipe out all the residual wax you can take out and then rinse in hot soapy water until your glass is free of oily residue.
Important: Do not pour melted wax down drain as it will solidify and block your drain.
 
5. All candles will receive a default cotton wick. Extra charges for wood or additional accessories. If cleaning oil based/ cream products, always wipe out and place into bin, before washing glass with hot soapy water.
 
6. Return your glass including its lid to GENERICS store and place a REFILL ORDER with scent of choice.
 
 
 
 
 
GLASS REFILL ORDERS - POSTAL

1. Clean your glass and contact us for a REFILL REQUEST FORM.
 
2. Post your glass to Generics with a completed form to our Northbridge store.
 
3. We will contact you once glass is received to confirm your order, payment and ETA date.
 
4. Any damaged glass, uncleaned glass, missing lids will be charged. All return post to sender is a flat rate of $15 for orders under $100. All orders over $100 will be free of charge. We will contact you for processing. 
 
5. We will post return your order once goods are ready for dispatch.