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TERMS AND CONDITIONS

 

Use of GENERICSESHOP.COM

Welcome to GENERICSESHOP.COM the online store of Generics Urban Apothecary.
This website is owned and operated by Zanthus Australia Pty Ltd trading as Generics Urban Apothecary.
ACN 118 277 875                     ABN 49 118 277 875
 
 
Use of and access to this website are subject to the following Generics terms and conditions, privacy, security purchase, product and customer care policies on this website. By entering this website, you agree to be bound by these rules and any other notices accepted by you on this website. By continuing to use this website you are agreeing to the terms and conditions contained in the website.

Copyright

The material on the website is copyright © 2021 Generics Urban Apothecary. All the illustrations and designs, pictures, images and any other elements of this web are the exclusive property of Zanthus Australia Pty Ltd and Generics Urban Apothecary. Reproduction, publishing, transfer, changes or distribution by any means of the elements of this web site is strictly forbidden without the prior consent of the owner. 
We have made an effort to capture the colour and shape of our products as accurately as possible. Please be aware the colours that appear on your device screen may vary in accordance with its quality. Generics cannot guarantee that the colours you see on your monitor are an accurate representation of the real-life colours or shapes. 
This website is designed for the purpose of selling products with collections sourced for Generics Urban Apothecary. Re-sale or repromotion of the goods under this brand is forbidden unless prior consent has been granted.

 

 

Applicable law and jurisdiction

Your use of this website is governed in all respects by the laws of the state of Western Australia, Australia. By using this website, you agree to submit to the exclusive jurisdiction of the courts of Western Australia in relation to any legal proceeding directly or indirectly arising out or relating to this site (including but not limited to the purchase of Generics products).

Review of terms

These terms and conditions are subject to change from time to time and are effective immediately upon posting on this website. By using this website, you accept any and all updated terms and conditions.  

Purchase policy

This website has been designed to assist in the transaction and delivery of product to the customer. By purchasing any of our products online, you agree to accept our Terms and Conditions of trade and understand our privacy policy. If there are any further queries, please contact us form. All purchases processed online will accompany an Australian Tax Invoice with applicable GST.

Currency

All prices are charged in AUD Australian dollars by default. If you are located outside of Australia, click the icon at the top to adjust the currency you see.
We accept Mastercard and Visa credit cards for online transactions under a secure payment gateway or PayPal Australia.
Any transactions paid by a credit card with an international currency, will automatically convert to AUD by the issuing financial institution who may apply any additional charges to the customer. We do not charge a credit card processing fee for transactions.
 

Privacy policy 

We recognize the importance of your privacy and that you have a right to control how your personal information is collected and used. We want to be transparent with you, so unless you directly give us consent to do otherwise, Generics will only collect and use your personal information as set out below. Generics privacy statement is intended to represent industry best practice and comply fully with the privacy act of 1988. 
We collect names, contact details, some personal details and other information that you supply to us.  Our purpose in collecting this information about you is to provide you with a better website experience with content and advertising that is relevant to your interests. In seeking to give you the most worthwhile experience of our website possible, we may notify you of products, special offers that may be of interest to you. We may also provide value-added services and offers. The information we collect through this website helps us better understand the products and services most helpful to you.
We collect this information from the name of the domain from which you access the internet, the date and time you access our site, or the internet address of the website from which you linked to our site.
Personal information collected online will only be disclosed to our company and related marketing contractors served to improve the services direct to Generics Urban Apothecary and Zanthus Australia Pty Ltd. We do not otherwise, share, sell or trade your personal information gathered online such as payment, email or postal address details.

How can I review my choices about receiving promotional communication?

At Generics we want to communicate with you only if you would like to hear from us. If you prefer not to receive promotional information or if you do not want your information used to enhance your shopping experience, please let us know by either clicking on the unsubscribe link at the bottom of any of our newsletter emails or simply send us a message via our contact us form. Any information that we no longer require is destroyed securely. An exception to this may be held in retention for data analysis. In these cases, information will be retained in a form that does not allow you to be identified from your information.

How can I access my personal information?

When you register an account to make purchases on this website you will be asked to enter some personal details including your name and shipping address so we can keep track of your purchase orders and delivery statuses. Each time you complete a purchase on this website you will be required to login or register as a new customer.
You may review, change or delete personal information related to you by logging into your account. If you would like to know what information we currently hold about you, please send your request via our contact us form.
 

Security

Orders placed on our site are secured within the official Shopify secure online portal.
If you still have any concerns about ordering electronically, we recommend you call or email us to request your order with a team member or visit our stores.
* Important: We recommend not to send your credit card details via email. This is not encrypted and is not considered a secure means of transmitting cc numbers. 

Policy changes

We may periodically update this privacy and security policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By visiting this website, you agree to accept any changes made to this policy. Our privacy and security policy only address the use and disclosure of the information we collect from you on our website.
If you have any further questions about our privacy and security policy, please contact us.