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PRODUCT CARE

Sustainability requires care.

 

To ensure you get the most out of your candle, we recommend you acquaint yourself with the following steps to illuminate, manage and clean your candle. Before returning your empty glass for refilling, please clean your glass using the following steps below.

For a full listing on refill services, please see the 'Half Price Refills' page.

WHY WOOD WICK CANDLES?

GENERICS refillable vegan candles are wicked with a natural crackling wood wick centre. They give off a raw natural illumination when lit, complemented by the sound of a crackling wood fire. Grown from native sappy fruit trees in the USA, these double ply wood wicks are grown in sustainable plantations and sourced from FSC-certified mills (Forest Stewardship Council), ensuring responsible global practice. For each 100 wood wicks sourced from these mills, a tree is planted by local rural communities as part of an ongoing sustainability program, so when you take home a GENERICS candle, know you are consuming responsibly.

To best enjoy a wood wick candle, one must learn the ‘Art of lighting a wood wick’.

WHAT MAKES THEM BURN?

Our wood wicks have a crackling effect in its natural state. To further assist in the burning process, our wicks are then, double primed in a natural soy wax for a minimum of 2 hours before being set into the candle vessel. As wood wicks are made of a natural fibre, you may find variances in the wood grain that can affect the behaviour of your burn. It is important to be patient and work through any stubborn grain that has naturally occurred and be mindful of any environmental factors whilst burning.

HOW TO LIGHT YOUR WOOD WICK

We recommend practicing the following lighting tips:
Before you start, ensure there is no charcoal on your wick and have at least 8 mm of fresh cut wood above the wax. Check your wood wick is well oiled. If your wick is wet or moist from the winter cold, it will need to be air-dried. If it’s dry, you will need to rub some wax onto it.

To light your candle begin by tilting it on a 45 degree angle and leave your flame on the wick for a solid 15 seconds, allowing the wick's flame to pull up the wax. Set the candle back down and use your hands to cup over the rim of the vessel, which will push the flame down into the wax. This technique will force the flame through any stubborn grain and create a more stable light. Once you get it going, you may start to hear the wick ‘crackle’ – this is a good sign that its lighting! If it smoulders out, don’t worry – just keep lighting and repeat the motion. You may need to repeat this a few times until it picks up its own rhythm.

Burn your candle for at least 2 hours or until the melt pool has reached the edges. When you are finished with your burn session, blow out your wick and remove any charcoal, ensuring you leave at least 8 mm for the next burn. Store your candle away from direct sunlight, dust, air conditioning and heater to keep your wood wick stable.

Once you master the art of wood wick flames, the results are worth it. If you have any ongoing issues, please feel free to contact us using the form below or visiting any of our stores.

HOW TO MAXIMISE BURN TIME

Our candle burn times are marked as 'Up to' and are an ESTIMATION which may fluctuate slightly between burns. Although minor, this is due to many factors, including the fact that our candles are hand produced using natural components. To maximise burn time, please read below:

 

- Wick type-

Wood wicks may have natural grain consistencies such which can reduce or increase burn quality. We use a 20mm booster wick to manage burn balances, please use cupping technique as above to assist when you come across grains in your wood needing extra boost.

- Environmental surroundings -

Candles may burn faster due to humidity and warmth of wax. Ie. Summer time causes wax to be softer and burn faster vs winter burns. Warm environments ie heaters, windows open will cause flames to burn faster etc. 

- Frequency of & length burn -

Regular burns causes wax to remain soft and burn through faster vs cold rested wax. This is because the surface of your wax is pre-penetrated with heat.  

- Length of candle wick -

Untrimmed or longer wicks burn much faster. Please follow trimming guidelines.  

-Number of wicks burning per session-

More wicks = higher temperature resulting in reduced burn time. 

- Storage and maintenance -

Store in cool and dry place. Moist conditions can mould up & dampen wicks reducing in lighting issues and slower inconsistent burns. Unprotected candle wicks can also dry out (please re-oil) or dust up (re trim ). We recommend using a candle lid to protect your candle when not in use.

 

Please refer to our individual PRODUCT CARE against your candle type / size for recommendations on how to best manage your candle to maximise your burn time.

 

 

Refillable Glass Candles

INGREDIENTS: 100% Non-gmo Soy bean wax , Essential Oil, Fragrance Oil, Wood / Cotton wick.

MATERIAL : 100% Pressed glass vessel with painted interior / Silicone lined lid

Failure to follow instructions could result in fire, hazard or injury. Place the candle on a stable, heat resistant surface and rest on a candle coaster for added protection. Burn for up to 4 hour intervals per time, allowing the vessel to cool down between burns. Do not allow candle to extinguish on its own and always leave a 5mm layer of wax at the base of the vessel to avoid overheating. Avoid exposure to drafts. Never move a lit candle, never leave a burning candle unattended and always keep out of reach of pets and children. Always store candle in a dry place and below 30 degrees celsius. The hourly burn rates are estimates are based on wax volume and may be affected by environmental factors. Hand poured in Perth, Australia.

*** IMPORTANT ***
Please note, candle burn times are an estimation and may fluctuate between burns. This is due to many factors, including the fact that the candles are hand produced using natural components (soy and wood may have consistencies), environmental surroundings during burn, storage and maintenance which are beyond our strict control. Please refer to our product care for recommendations on how to best manage your candle.

 

Refillable Glass Le Grand Candles

Our new Le Grands may be burned using 1, 2 or 3 cotton wicks depending on the size of the room and aroma strength required.

Please note, using 3 wicks simultaneously along with very frequent and or longer burn times than recommended will create soft wax and reduce the estimated burn time. Soft wax is a result of frequent burns or warmer environments and may cause your Le grand to burn through faster.

We recommend trimming your wicks down to 6 mm to ensure lighting is controlled. Burn for a maximum of 3 hours and allow your candle to cool completely between burns to achieve its maximum life.  

Le Grands are suitable for medium to large rooms.

*** We recommend starting with 2 or 3 wicks and reducing to 1-2 wicks once a full melt pool is achieved, to maximise illumination time. ***

 

Refillable Glass Room Diffusers

 


 

CAUTION: DO NOT CONSUME

INGREDIENTS: Essential Oil, Fragrance Oil, Dried Natural Botanicals. MATERIAL: Glass flask with cork lid 

Failure to follow these instructions could result in fire, hazard or injury.
Place the Botanical Room Diffuser on a stable, non-slip surface, away from direct sunlight and fire. Avoid exposure to drafts, skin and porous containers or surfaces. Always keep out of reach of pets and children. If consumed, contact a doctor immediately. Always store Botanical Room Diffuser in a cool, dry place below 30°C.
Hand poured in Perth, Western Australia.

Your GENERICS Room Diffuser is ready for refill once the liquid has completely evaporated or is no longer releasing aroma. Please dispose of any remaining liquid in your Room Diffuser safely and according to your local waste regulations.

Botanical flowers should be disposed into the bin. You do not need to rinse the glass out, but you may wish to if you are planning on ordering a different scent under your next refill service. Once the vessel is dry of any water, place the cork seal in and bring in for refill.


Refillable Glass Car Diffusers

CAUTION: DO NOT CONSUME.

INGREDIENTS: Essential Oil, Fragrance Oil. 

MATERIALS: Glass Vial with screw lid / screw Casing

Failure to follow these instructions could result in fire, hazard or injury.
An important reminder to avoid exposure to drafts, skin and porous containers or surfaces, as the oil can damage surfaces and irritate skin. Always keep out of reach of pets and children. If consumed, contact a doctor immediately. 
Always store car diffuser in a cool, dry place below 30°C.
Hand poured in Perth, Western Australia.

TO OPEN
Twist the lid off the oil vial. Squeeze off any overly saturated oil from the soft filter with a cloth.

Wind the casing firmly over the vial, ensuring no oil is leaking outside the glass. Slide your car Room Diffuser into a thin a/c vent slat, sitting vertically upright with the vents on the top - the surface must be stable, non-slip, hosting the diffuser preferably away from extended periods of direct heat and open fire. (As oil evaporates and/or expands) under heat pressure. 
 
Your GENERICS Car Diffuser is ready for refill once the liquid has completely evaporated. Once your Car diffuser has run out of liquid simply remove it from the casing and twist on the black lid that comes with the vial and return to our store for refilling.

Refillable Glass Herbal Tea

INGREDIENTS:100% Organic Botanicals

MATERIAL: Glass Flask with Screw top

For one serve, take a teaspoon of the loose tea leaf and submerge into hot water. Allow to infuse for 5 minutes and serve with honey, milk or as desired. Store with lid tight, in a cool, dark place away from direct sunlight.

Once your GENERICS Tea is finished or has pasted 12 months since opening, please discontinue use and dispose of any remaining product inside the vessel. Please clean out all vessels, disposing of any waste according to your local waste regulations and return to Generics for your refill.

Refillable Glass Essential Oil

INGREDIENTS: Botanical essential oil, coconut oil, dried botanicals.
MATERIAL: Glass vial with roller ball applicator, screw lid
 
CAUTION: Do not consume.
Always do a patch test on your skin before primary use. If irritation occurs, please discontinue use.  

Apply oil by rolling the ball across your pulse points onto your skin. Rub the skin's surface to stimulate the oil. Reapply every 1-2 hours as desired.

Natural oils release aroma for affectively on warmer, moist skin. We recommend applying on exfoliated skin after hot shower or pulse points. Can also be used as hair perfume.

Keep out of direct sunlight or hot conditions. Dispose after 12 months of opening for freshness. 

Your GENERICS Essential Oil is ready for refill once the liquid has been used to completion. Do not clean with water if refilling. Return the vial with the dropper lid for refill.

Refillable Glass Skincare

If you have specific skincare concerns, feel free to call or visit any GENERICS Perth Location and chat to our staff for recommendations. We host a variety of nourishing products and can help you build a skincare regime based off of your needs. 

Store all fresh made product away from direct sunlight, moisture and heat as per specific care instructions on each product listing. All ingredients are listed on the product or online for your health and safety. Always patch test on your skin and allow up to 48 hours to see if you react. If any allergens are present, please discontinue use and see your GP or health consultant. If you are pregnant or have a sensitive health issue, please consider the ingredients, care and consult your GP or Health consultant prior to use of the products listed on this site.

Once your GENERICS Skincare is finished or has pasted 12 months since opening,  please discontinue use and dispose of any remaining product inside the vessel. Please clean out all vessels, disposing of any waste according to your local waste regulations. 

DISCLAIMER: We do not take responsibility for the quality and freshness of our GENERICS Urban Apothecary 'fresh made goods' once stored outside of our premises. Please ensure you are confident with the ingredients listed on the product. For health and hygiene reasons, we are unable to exchange on these items. 

How To Clean Your Glass Vessels for Refilling

Your GENERICS Candles are ready for refill once the wax level is below the metal wick holder. If the candle flame cannot make contact with wax it will no longer burn.

The most effective way to clean out your vessel is to create a hot water bath using a pot and hot water. Place your candle vessel into the tub on a stable heat proof surface. Pour the hot water into the pot around the candle and pour a small amount into the glass. The soy wax will liquify over time, depending on how much wax is remaining in the glass.

Once the wax inside has all melted, pick up the glass using oven mitts or a thick tea towel and pour the melted wax into the bin. Do not pour this wax residue down the drain as it may solidify and block the sink. If the wax has solidified on top of the cooled water you can gently pull this out with the option of using it in an oil burner.

Allow the glass to cool slightly, use a paper towel to wipe away any remaining wax residue. Gently twist the metal wick holder to remove it and pull off the adhesive wick sticker

Please dispose of the wax, wick holder and any paper towel used according to your local waste regulations.

If you do not want to use hot water you also have the option of scraping out the wax with a metal spoon but please note that the white paint on the glass will peel away if scratched.

CAUTION:
Do not place your candle in the dishwasher, freezer or microwave in attempt to clean your vessel. Always follow fire safety.

Any uncleaned candle glass will incur a $10 cleaning fee. Please allow up to 14 days for refills, subject to availability of blends and production schedules. See REFILL SERVICE for full price list.

Are your products suitable for vegans? 

The majority of the products stocked at GENERICS are vegan. There are a few exceptions and if a product is not vegan, this will be clarified in the product descriptions on our website so you can shop with confidence. All ingredients are listed on the product or online for your health and safety.

If you have any questions regarding products, please reach out to us by completing the contact form below.

 

  

Our 30 Day Manufacturer Warranty

Your new GENERICS product is covered under our 30-day manufacturer warranty. If your GENERICS malfunctions or is damaged under an approved production fault* within the first 30 days of delivery, we will happily replace your item for new, offer an alternative remedy or exchange it with a credit note for the equivalent goods value. 

* Refer to product care & review our 'Exchange/Returns' page for full details.


If you would like to learn more about our products or services, please reach out by sending an enquiry using our contact form below or visit our retail stores.