Your cart
Close Alternative
Welcome to GENERICSESHOP.COM | To receive your FREE CANDLE Gift when you spend $50+ online ---> enter code 'ILLUMINATE FREE' . Ends 15th March 2021. Welcome to GENERICSESHOP.COM | To receive your FREE CANDLE Gift when you spend $50+ online ---> enter code 'ILLUMINATE FREE' . Ends 15th March 2021.
Close

PRODUCT CARE

Sustainability requires care.

 

To ensure you get the most out of your candle, we recommend you acquaint yourself with the following steps to illuminate, manage and clean your candle. Before returning your empty glass for refilling, please clean your glass using the following steps below.

For a full listing on refill services, please see the 'Half Price Refills' page.

GENERICS Refillable Glass Candles

WHY WOOD WICK CANDLES?

GENERICS refillable vegan candles are wicked with a natural crackling wood wick centre. They give off a raw natural illumination when lit, complimented by the sound of a crackling wood fire. Grown from native sappy fruit trees in the USA, these double ply wood wicks are grown in sustainable plantations and sourced from FSC-certified mills (Forest Stewardship Council), ensuring responsible global practice. For each 100 wood wicks sourced from these mills, a tree is planted by local rural communities as part of an ongoing sustainability program, so when you take home a GENERICS candle, know you are consuming responsibly.

To best enjoy a wood wick candle, one must learn the ‘Art of lighting a wood wick’.

WHAT MAKES THEM BURN?

Our wood wicks have a crackling effect in its natural state. To further assist in the burning process, our wicks are then, double primed in a natural soy wax for a minimum of 2 hours before being set into the candle vessel. As wood wicks are made of a natural fibre, you may find variances in the wood grain that can affect the behaviour of your burn. It is important to be patient and work through any stubborn grain that has naturally occurred and be mindful of any environmental factors whilst burning.

HOW TO LIGHT YOUR WOOD WICK

We recommend practicing the following lighting tips:
Before you start, ensure there is no charcoal on your wick and have at least 8 mm of fresh cut wood above the wax. Check your wood wick is well oiled. If your wick is wet or moist from the winter cold, it will need to be air-dried. If it’s dry, you will need to rub some wax onto it.

To light your candle begin by tilting it on a 45 degree angle and leave your flame on the wick for a solid 15 seconds, allowing the wick's flame to pull up the wax. Set the candle back down and use your hands to cup over the rim of the vessel, which will push the flame down into the wax. This technique will force the flame through any stubborn grain and create a more stable light. Once you get it going, you may start to hear the wick ‘crackle’ – this is a good sign that its lighting! If it smoulders out, don’t worry – just keep lighting and repeat the motion. You may need to repeat this a few times until it picks up its own rhythm.

Burn your candle for at least 2 hours or until the melt pool has reached the edges. When you are finished with your burn session, blow out your wick and remove any charcoal, ensuring you leave at least 8 mm for the next burn. Store your candle away from direct sunlight, dust, air conditioning and heater to keep your wood wick stable.

Once you master the art of wood wick flames, the results are worth it. If you have any ongoing issues, please feel free to contact us using the form below or visiting any of our stores.

HOW TO CLEAN YOUR VESSEL FOR REFILLL

Your GENERICS Candles are ready for refill once the wax level is below the metal wick holder. If the candle flame cannot make contact with wax it will no longer burn. The most effective way to clean out your vessel is to create a hot water bath using a pot and hot water. Place your candle vessel into the pot on a stable heat proof surface. Pour the hot water into the pot around the candle and pour a small amount into the glass. The soy wax will liquify over time, depending on how much wax is remaining in the glass.

Once the wax inside has all melted, pick up the glass using oven mitts or a thick tea towel and poor the melted wax into the bin. Do not pour this mixture down the drain as it may solidify and block the sink. If the wax has solidified on top of the cooled water you can gently pull this out with the option of using it in an oil burner. Allow the glass to cool slightly, then use a paper towel to wipe away any remaining wax residue. Gently twist the metal wick holder to remove it and pull off the sticky dot.

Please dispose of the wax, wick holder and any paper towel used according to your local waste regulations.

If you do not want to use hot water you also have the option of scraping out the wax with a metal spoon but please note that the white paint on the glass will peel away if scratched. Do not place your candle in the dishwasher, freezer or microwave. Always follow fire safety.

Any uncleaned candle glass will incur a $10 cleaning fee. Please allow up to 14 days for refills, subject to availability of blends and production schedules.
 

GENERICS Refillable Glass Room Diffusers

Your GENERICS Room Diffuser is ready for refill once the liquid has completely evaporated or is no longer producing scent. Please dispose of any remaining liquid in your Room Diffuser safely and according to your local waste regulations. Botanical flowers should go into the bin and not go down the drain. You do not need to rinse the glass out, but you may wish to if you are getting a different scent put in your vessel. Once the vessel is dry of any water, place the cork seal in and bring in for refill.

GENERICS Refillable Car Diffusers

Your GENERICS Car Diffuser is ready for refill once the liquid has completely evaporated. Once your Car diffuser has run out of liquid simply remove it from the holster casing and twist on the black lid that comes with the vial. Ready to drop in for a refill.

GENERICS Refillable Tea

Once your GENERICS Tea is finished or has pasted 12 months of use please discontinue use and dispose of any remaining product inside the vessel. Please clean out all vessels, disposing of any waste according to your local waste regulations. Do no not put down the drain.

GENERICS Refillable Essential Oil

Your GENERICS Essential Oil is ready for refill once the liquid has been used to completion. Do not clean with water if refilling. Return the vial with the dropper lid for refill.

GENERICS Refillable Skincare

HOW DO I KNOW IF THIS SKINCARE PRODUCT IS RIGHT FOR ME?

If you have specific skincare concerns, feel free to call or visit any GENERICS Perth Location and chat to our staff for recommendations. We host a variety of nourishing products and can help you build a skincare regime based off of your needs. 

Store all fresh made product away from direct sunlight, moisture and heat as per specific care instructions on each product listing. All ingredients are listed on the product or online for your health and safety. Always patch test on your skin and allow up to 48 hours to see if you react. If any allergens are present, please discontinue use and see your GP or health consultant. If you are pregnant or have a sensitive health issue, please consider the ingredients, care and consult your GP or Health consultant prior to use of the products listed on this site.

Once your GENERICS Skincare is finished or has pasted 12 months of use please discontinue use and dispose of any remaining product inside the vessel. Please clean out all vessels, disposing of any waste according to your local waste regulations. Do no not put down the drain.

DISCLAIMER: We do not take responsibility for the quality and freshness of our GENERICS Urban Apothecary 'fresh made goods' once stored outside of our premises. For health and hygiene reasons, we are unable to exchange on these items. 

Are your products suitable for vegans? 

Majority of the products stocked at GENERICS are vegan. There are a few exceptions and if a product is not vegan, we say so in the product descriptions of these products so you can shop with confidence. All ingredients are listed on the product or online for your health and safety.


  

Our 30 Day Manufacturer Warranty

Your new GENERICS product is covered under our 30-day manufacturer warranty. If your GENERICS malfunctions or is damaged under an approved production fault* within the first 30 days of delivery, we will happily replace your item for new or exchange it with a credit note for the equivalent goods value. 

*To learn more visit our 'Exchange/Returns' page and scroll to 'Our 30 Day Manufacture Warranty' section for full details.


If you would like to learn more about our products or services, please reach out by sending an enquiry using our contact form below or visit our retail stores.